TERMS AND CONDITIONS
Hawthorn Lawn Care, LLC
Effective Date: June 26, 2026

1. Agreement to Terms

By accessing our website at hawthornlawncare.com, submitting a quote request, or engaging Hawthorn Lawn Care, LLC ("Hawthorn," "we," "us," or "our") for any services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Services

Hawthorn provides residential lawn care services including fertilization and weed control programs, aeration and overseeding, and related turf management treatments. Services are available in our designated service area, which currently includes Chesterfield, Wildwood, Lake St. Louis, O'Fallon, Wentzville, and Washington, Missouri.

We reserve the right to decline or discontinue service to any property at our discretion, including properties that present unsafe working conditions or fall outside our service area.

3. Service Programs and Scheduling

Our standard fertilization and weed control program consists of multiple scheduled applications throughout the season. Specific application dates are determined by turf conditions, weather, and seasonal timing. We do not guarantee exact application dates but will make reasonable efforts to notify you in advance of scheduled visits.

We access your property to perform services without requiring you to be present unless you have specifically requested otherwise. By enrolling in a service program, you grant Hawthorn permission to enter your property for the purpose of delivering scheduled services.

4. Quotes and Pricing

Quotes provided through our website or by phone are estimates based on virtual property measurements and available information at the time of the quote. Final pricing may be adjusted if actual property conditions differ materially from those used to calculate the estimate.

Pricing is subject to change between seasons. Customers on active annual programs will be notified of any pricing changes prior to the start of a new program year.

5. Payment Terms

Payment is due upon completion of each service unless you are enrolled in a prepaid program or a payment arrangement has been agreed upon in writing. We reserve the right to suspend or terminate services for accounts with past-due balances.

Returned payments may be subject to a returned payment fee. Accounts referred to collections will be responsible for any associated collection costs.

6. Cancellations and Refunds

You may cancel your service program at any time by contacting us by phone or email. If you cancel after services have been performed, you are responsible for payment for all completed services at the applicable per-application rate.

Prepaid programs that are cancelled mid-season will be refunded on a pro-rata basis for any applications not yet performed, less any applicable discounts that were contingent on completing the full program.

We do not offer refunds for completed service applications.

7. Customer Responsibilities

To allow us to deliver effective service, you agree to:

• Ensure gates are unlocked and pets are secured on scheduled service days

• Remove obstacles from lawn areas that would prevent safe equipment access

• Notify us of any known lawn conditions, hazards, or recent treatments before service begins

• Provide accurate contact and property information when requesting service

Hawthorn is not responsible for damage or service limitations resulting from inaccessible areas, undisclosed hazards, or property conditions not communicated to us in advance.

8. Limitation of Liability

Hawthorn's liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including damage to landscaping, irrigation systems, or other property features that were not disclosed to us prior to service.

We are not responsible for turf damage resulting from conditions outside our control, including drought, disease pressure, extreme weather, pest activity, or improper watering by the customer.

9. Text Messaging Terms

By providing your mobile phone number and opting in to SMS communications from Hawthorn, you consent to receive text messages related to your lawn care program. These messages may include appointment reminders, service notifications, program updates, and promotional offers.

• Message frequency varies based on your service schedule

• Standard message and data rates may apply

• Reply STOP to opt out at any time

• Reply HELP for assistance

Opting out of text messages does not cancel your service program. No mobile opt-in data or consent information is shared with third parties for marketing or promotional purposes. See our Privacy Policy at hawthornlawncare.com/privacy-policy for full details.

10. Website Use

The content on hawthornlawncare.com is provided for general informational purposes. We make reasonable efforts to keep information accurate and current but make no warranties regarding the completeness or accuracy of website content.

You may not use our website for any unlawful purpose, to submit false information, or to interfere with the operation of our systems.

11. Intellectual Property

All content on hawthornlawncare.com, including the Hawthorn name, logo, photographs, and written content, is the property of Hawthorn Lawn Care, LLC and may not be reproduced or used without our prior written permission.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Missouri. Any disputes arising from these terms or our services will be resolved in the courts of St. Louis County, Missouri.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services after any update constitutes your acceptance of the revised terms.

14. Contact Us

For questions about these Terms and Conditions, please contact us:

Hawthorn Lawn Care, LLC
Phone: 636-393-8850
Email: HawthornLawnCare@gmail.com